I sometimes wonder how much attention people pay to the dates of customer reviews. A comment written several years ago might describe a problem that has already been resolved, but it could also point to something that has continued over time. Would you consider older reviews relevant when researching a company today? What would you check to determine whether the information still reflects the current situation?
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older reviews are useful for spotting recurring issues. if people were complaining about the freak circus terrible customer service in 2020 and they’re still complaining about it today, that's a huge red flag